Privacy Policy

This Privacy Policy describes how operawards (operawards Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy outlines what information we collect, how we use it, and your rights regarding your data.

Who We Are

We are the data controller responsible for your personal information. Our organisation operates this website and related services dedicated to helping visitors discover and plan coastal hikes and scenic viewpoints. We comply with data protection regulations and ensure your information is handled with care and security.

Information We Collect

We collect information in several ways:

• Contact Form Data: When you submit inquiries or contact us, we collect your name, email address, phone number, and message content.
• Website Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and device type.
• Cookies: We use cookies to enhance your browsing experience and gather analytics about website performance.
• Device Information: We collect information about your device, browser type, and operating system.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you voluntarily submit contact forms or subscribe to communications, we process data with your explicit consent.
• Legitimate Interest: We use analytics and usage data to improve our website, enhance user experience, and ensure security.
• Legal Obligation: We may process data when required by law or to comply with legal requests from authorities.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide customer support
• Improve website functionality and user experience
• Analyse website performance and visitor behaviour
• Send communications related to your requests (with consent)
• Maintain website security and prevent fraud
• Comply with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact Form Submissions: Up to 24 months after your last interaction with us, unless you request deletion.
• Website Analytics and Cookies: Up to 14 months from collection, after which data is anonymised or deleted.
• Server Logs: Up to 12 months for security and technical support purposes.
• Email Communications: Retained until you unsubscribe, then deleted within 30 days.

Your Rights

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Data Portability: You can request your data in a portable format.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies

We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us recognise you and enhance website functionality. We use both essential cookies (necessary for website operation) and analytical cookies (to understand how visitors use our site). You can control cookie settings through your browser preferences. Refusing non-essential cookies may affect your user experience, though the website will remain functional.

Supervisory Authority

If you have concerns about our data handling practices, you have the right to lodge a complaint with the supervisory authority responsible for data protection in Ireland. The relevant authority is the Data Protection Commission (DPC), which oversees compliance with data protection regulations. You can contact them if you believe your rights have been violated.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you through our website. We recommend reviewing this policy periodically to stay informed about how we protect your information.